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Do you have a physical location I can visit?
We are a private design studio with a physical location.
Clientele may visit by appointment only.
We are located in West Paducah, Kentucky.
We offer phone consultations and ship to all US locations and Canada.
* add + shipping, handling & customs fees to Canadian delivery *
How can I calculate costs for my wedding flowers?
See the price guideline to help you estimate floral costs.
We are happy to make adjustments to help stay in your budget.
Silk floral design for any event - from small to large.
How far in advance do I need to order?
We recommend that silk bridal packages are ordered at least three to six months in advance. This will insure you will receive your first choice selections. It allows us time to obtain materials from our suppliers at the lowest possible price. We can take limited orders on shorter notice. Premium flowers may take up to 6 months to order. The real touch flowers are currently being stocked by our suppliers either once a year or every four months. Once they are are sold out at the supplier we have no control over availability.
Can I order single items outside of a package?
We gladly accept single item and small orders.
Our time frame for these items is generally 2-3 weeks.
All our items are custom made in our studio.
Rush orders accepted subject to availability.
We have no minimum order requirement,
however small orders have limited options for customization.
Minimum order for wedding floral is $150.00 for custom orders.
Orders less than $150.00 will be restricted on amount of flowers choices,
custom selections, time to shipment date and availablilty.
What forms of payment do you accept?
PayPal is our preferred processor for Visa or MasterCard. You may still use PayPal even if you do not have your own PayPal account.
We accept personal checks, cashiers checks and money orders. All payments are subject to verification and confirmation of funds through our bank. Subject to extended processing time due to bank clearinghouse restrictions. Orders will not go into production until full payment is received and processed.
Will I have to pay sales tax?
Kentucky residents are charged current state sales tax = 6%
Orders outside of Kentucky are not charged tax at this time.
We have no handling fees, but all shipping and packing costs are charged to the customer. Our studio is registered business in the Commonwealth of Kentucky and McCracken County. We abide by all state and local laws regarding payment of sales and business taxes.
How do you calculate shipping?
Shipping charged to customer based on box size and weight.
USPS or FedEx shipping =
insurance & delivery confirmation to protect both parties from loss.
We are not responsible for damages that occur during shipment.
Notify us immediately of damage & we will assist you in filing a claim.
You must provide notice of damage within 48 hours of shipment confirmation in order for us to process a valid claim.
Ship charges = ACTUAL shipping costs+packaging+transport to carrier. We reserve the right to select shipping carrier based on lowest fee available - we refund excessive shipping fees. If your box becomes damaged or lost it is your responsibility to call the carrier and handle the claim. Additionally, it is your responsibility to track your box and have your items accepted by a responsible party. Please do not allow other persons to open or handle your box.
Do you offer designs other than weddings?
We offer our services for the following:
home decor, office, corporate, holiday decorating and gift baskets.
We can work with you by phone or by appointment in our studio.
Large local orders - our designer will work with you on-site.
Do you sell loose flower stems?
At this time we do not offer our stems on a retail basis.
As a small private studio, we do not have the facilities to
operate a floral wholesale operation.
Can I make changes to my order?
Once an order is placed/confirmed we do not accept any amendments.
Bridal packages can make or request changes during the consultation process only. Once you sign your contract & final selections, you will not be able to make changes. Your items have been special ordered. Flowers and materials CAN NOT be deleted from your order. Additions are made with pre-approval only.
How can I track my order?
We will gladly keep you informed on the status of any order by e-mail.
It is our policy to update our clients during the entire design process.
After shipment, you will have a tracking number to obtain information on delivery. You will be given an anticipated shipment date.
If you need your item by a certain date PLEASE let us know that when you place your order.
What is the production time for bows, albums and baskets?
We try to ship these items within two - three weeks of initial order.
Occasionally, materials are back-ordered from our suppliers.
In the event of a backorder, we will notify you of anticipated ship date.
Do you have more fabric choices for albums and pillows?
We can research and special order any fabric you have in mind for a project. Send us an e-mail with your color choice and style of fabric. PLEASE BE SPECIFIC! - color, pattern, type of fabric or ribbon.
Special order fabric - client will be responsible for shipping costs to our studio.
What is your return policy?
Due to custom nature of our products we do not accept returns. Your flowers/products were special ordered for your event and we will not accept a return. Do not attempt to return any item to us without pre-approval and an authorization code. We will gladly replace any item due to a design error by our studio. Customer satisfaction is our highest priority. Our strict "Make-It-Right" policies insure that we will extend every reasonable courtesy to our clients in order to resolve any issues. We will work with you on any issue to achieve a satisfactory resolution. This means we will do our best to make you happy with good communication and great customer service. It does not mean that we cater to diva's, bridezillas and unreasonable demands.
Do you sell wholesale?
We do not offer our products at wholesale. In order to protect the integrity of our exclusive designs, B2B inquiries are considered on a limited basis to specialty retailers and boutiques. No drop shipping by/for unauthorized wholesale sales. If you are an individual looking to order a larger quantity of gifts, bridal accessories or albums (10+ items and over) we offer generous quantity discounts. All wedding floral packages over $500.00 will also receive a liberal discount on a case by case basis.
Do you have samples?
Samples of flowers at wholesale cost + shipping ONLY to brides under contract with our studio. If you wish to return the item to our studio, we will reuse it in your project and issue a credit to your final invoice. We will send an e-swatch of fabric and ribbon colors at no charge. In order to keep our prices low, we order our flowers in quantity. Unfortunately, our suppliers do not offer single flower samples. Rest assured, we are very selective when choosing flowers. Manufacturer pictures of flowers are available for your approval before we order them for your project. Despite false and misleading claims from our competition regarding aunthentic real touch and silk flower quality issues, we only use the highest quality flowers in our designs. We are very picky about the flowers we use and do not mix in cheap flowers or fillers. Please contact us with any questions regarding quality, samples and flower details.
View pictures of flower samples from our suppliers.
Does your studio have a phone number?
We initiate all communication by e-mail.
Our day is dedicated to design and appointments.
We return phone messages at regular intervals as time permits.
A private phone # is given to clients under contract with our studio.
To request a phone appointment or ask a question - kathleen@amandarosefloral.com
Phone consultations are by appointment only OR contact form
Our studio line is (270)442-9680. Please leave a detailed message.
How do I place an order?
Items are made to order - Simply e-mail your request to our designer.
A limited number of ready made items are available from our boutique.
We have real time shopping cart with easy custom shopping.
shop our etsy store - http://www.etsy.com/shop/amandarosefloral
Just e-mail us and we can process your order by request.
What if I need an item not listed on your website?
We LOVE special requests and specialize in custom orders.
We would be happy to find and research any item, fabric or ribbon you have in mind. Theme and color matching for any project.
Will I receive preview photo's of my flowers?
Preview photographs are provided only on special request. Pictures are not provided automatically. Any preview photo that we provide is a sample just to view your flowers before they are shipped. Floral arrangements will not be taken apart or re-designed. If you choose to re-design your flowers there will be an additional labor charge and fees to add additional product. Additionally, you may experience delays in choosing to change your flowers. Re-design of flowers is NOT a rush service and we will not bump other brides off our design schedule to accomodate your special request. Once the stems have been cut on your bouquet they can not be taken apart and moved. The flowers are cut to provide proper alignment in the overall design of your bouquet. If you are unsure about the design, size and composition of your bouquet you must request a loose preview arrangement BEFORE your flowers are designed. There is box on your contract to request this service and it must be checked in advance. It is our policy to construct our bouquets in a secure full shape and a generous size. It has come to our attention that many silk flower sites are currently designing bouquets that are not much bigger than a can of pop. This is a frightening trend that does not reflect any level of appropriate design size for bouquets. In our book this size bouquet would only be suitable for a small child or flower girl. You can be assured that any bouquet from our studio is a full size shape with symmetry, secure construction and properly color balanced.
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